FAQ list
Is every Frozen Prism pack guaranteed to include a lab diamond?
Yes. Every Frozen Prism blind bag includes a guaranteed lab diamond.
Am I guaranteed a specific carat size?
No. Diamond sizes are randomized. No individual blind bag is guaranteed to include a specific carat size.
What diamond sizes are possible?
Possible listed sizes include 0.05ct, 0.075ct, 0.10ct, 0.25ct, 0.50ct, 1.00 Carat, 2.00 Carat, 3.00 Carat, 4.00 Carat, and 5.00 Carat.
Can carat size vary?
Yes. Carat size may vary by +0.00 to +0.50ct. For example, a listed 5.00 Carat diamond may range from 5.00 to 5.50 Carats.
What is a full set?
A full set contains 120 blind bags.
What is guaranteed in a 120 blind bag case?
Within each 120 blind bag case, there is always a guaranteed 1.00 Carat, 2.00 Carat, and 3.00 Carat lab diamond.
How quickly do orders ship?
Repaxx prepares orders to ship within 24–48 hours. This refers to order processing and ship-out timing, not a guaranteed carrier delivery date.
Can I pay with credit card or PayPal?
Credit card and PayPal availability depend on the payment methods enabled in Shopify Admin.
Can I create an account?
Customer accounts depend on the account settings enabled in Shopify Admin.
Can I sign in with Google?
Google sign-in depends on Shopify customer account settings or a compatible Shopify app. It should not be considered active until confirmed in Shopify Admin.
Is checkout secure?
Checkout is handled through Shopify’s secure checkout.